Orders & Shipping
How long will my order take to arrive?
Standard domestic shipping takes 2–8 business days. Express shipping takes 1–5 business days. All orders are dispatched from the Sunshine Coast, QLD via Australia Post.
How much does shipping cost?
Standard shipping is $10. Express shipping is $15. Orders over $100 receive free shipping automatically at checkout.
Do you ship internationally?
Not yet — we're currently shipping within Australia only. Watch this space.
Can I track my order?
Yes. Once your order is dispatched you'll receive a tracking number via email so you can follow it all the way to your door.
My order hasn't arrived — what do I do?
First, check your tracking number to see where it's at. If something doesn't look right or it's been longer than expected, get in touch at [email] and we'll sort it out.
Returns & Exchanges
What is your returns policy?
We don't accept change-of-mind returns, but if your product arrives damaged or faulty we'll make it right. Get in touch within 14 days of receiving your order and we'll arrange for the item to be returned and either send you a replacement or issue a full refund — your choice.
My product arrived damaged — what happens now?
We're sorry — that's not okay. Email us at hello@thelolacollective.co with a photo of the damage and your order number and we'll get it sorted straight away. Return postage for damaged or faulty items is on us.
Can I exchange for a different colourway?
We're unable to process exchanges for change of mind at this stage. If you're not sure which colourway is right for you, check out Cherry vs Sage on our products page — or drop us a message and we'll help you decide before you order.
Products
Are the products dated or undated?
All of our products are undated. That means you can start any time — January, July, a random Tuesday in March — and never waste a page. No pressure, no guilt for missing a week. Just pick it back up whenever you're ready.
What's the difference between Cherry and Sage?
Same product, different colourway. Cherry is warm pink and red. Sage is soft green and cream. There's no functional difference between them — just pick whichever one makes you actually want to open it.
What's the difference between Clarity and the Habit Tracker?
The Habit Tracker is a standalone habit tracking product — 12 undated months of daily habit tracking, monthly reflections, and colouring-in pages. Simple, focused, effective.
Clarity goes deeper. It combines habit tracking with journalling — so alongside tracking what you're doing, you're also checking in on how you're feeling. Journalling prompts, monthly reflections, and space to actually process what's going on underneath the habits. If you want to work on both the doing and the feeling, Clarity is for you.
Which planner is right for me — The Day, The Week or Our Month?
It depends how your brain works.
The Day is for you if you need to map out every hour before you can start. It has a full hourly schedule from 5am to 10pm, top three priorities, and a five-minute check-in for yourself. Best for detail-oriented planners who need structure hour by hour.
The Week is for you if you think in weeks rather than hours. It gives you a full seven-day view, a weekly mantra, habit tracker, menu planner and priorities list. Best for people who want the big picture of the week without getting lost in the detail.
Our Month is for you if you can't plan the week until you've seen the whole month. A full A3 undated monthly calendar — big enough to actually write in. Best used pinned to a wall or laid flat on a desk as your anchor for everything else.
A lot of people use more than one. The Month on the wall, The Week on the desk, The Day when things get hectic.
What size are the products?
Clarity and The Day are A5. The Week and Our Month are A3. The Habit Tracker is A5.
How many sheets do the notepads have?
The Day, The Week and Our Month each have 300 sheets per pad.
Are the products spiral bound or hardcover?
The Habit Tracker is spiral bound and lays flat while you use it. Clarity is a hardcover A5 journal with two ribbon bookmarks. The Day, The Week and Our Month are notepad format.